QuickBooks users who make use of QuickBooks payments, can accept ACH bank transfers from customers to pay for invoices and other sales. However, in rare cases a situation might occur when the ACH payment gets rejected. Well, if there is ever an issue in getting ACH payments into the bank account, then the user might get an email and notified regarding the same. The email will provide the user with the specific code, and will also describe the issue. If you are also facing similar issue, then need not to worry, this post will brief you with all possible facts related to fix rejected ACH payments in QuickBooks payments.
Here, the user will also be informed about the R## codes and their fixation steps. Let’s dive in together to get better insight into fix rejected ACH payments in QuickBooks desktop. Whereas, for any further information, feel free to approach us and our team at +1-844-539-0188. We will be happy to help you.
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More about R## codes
The user is always recommended to keep a check on the procedures specified in the email that he/she would receive. Below is a table with the updated information related to R## codes.
| R ## Reject code | What the code means? | What can be done? |
| R01 R09 | “Insufficient funds/Uncollected funds” The available balance in your account isn’t enough to cover the fees. | Under this situation, the user is recommended to check the balance of the bank account being used for paying fees for QuickBooks payments. It is recommended to have your Merchant Account info and case number ready. |
| R02 | “Account Closed” The account you used for QuickBooks payments isn’t active. | In this case, the user is supposed to update the bank info and change the account used for QuickBooks Payments. |
| R03 R04 | “No Account/Unable to Locate Account/Invalid Account Number” The account number doesn’t match the individual on the payment, or the account isn’t valid. | The user is recommended to Sign in to the Merchant Service Center. These steps can be followed to check the bank information. And also make the necessary updates. |
| R05 | “Unauthorized Debit Entry” A business debit entry was transmitted to a member’s consumer account, and the member didn’t authorize the entry. | In case you need to change the account QuickBooks put’s money into, follow these steps to update your bank info. or Your bank can call us to let us know you resolved the issue. or The user can follow the steps related to bank letter, in order to get rid of this issue. |
| R06 | “Returned at Our Bank’s Request” We (Intuit) didn’t accept the payment. | This particular situation, doesn’t require anything to be done. The issue will be resolved by the professionals. |
| R07 | “Authorization Revoked by Customer” You previously authorized an entry but revoked the authorization. This means you stopped the deposit. If you use a corporate account, make sure you tell your bank to accept deposits from QuickBooks Payments. | In order to change the account QuickBooks put’s money into, follow these steps to update the bank info. One can also update his/her account and routing numbers if the accounts are changed. or Your bank can call us to let us know you resolved the issue. or The steps related to the bank letter can be opted by the user. |
| R08 | “Payment Stopped” You requested a stop payment with your bank. | If you need to change the account QuickBooks put’s money into, follow these steps to update your bank info. You can also update your account and routing numbers if you changed accounts. or Your bank can call us to let us know you resolved the issue. or The steps for bank letter can be followed to resolve this issue. |
| R10 R29 | “Customer Advises Not Authorized/ Corporate Customer Advises Not Authorized” You told your bank that Intuit isn’t authorized to debit your account and/or an entry was not authorized. | The user is required to work with the bank to authorize payments coming from Intuit and QuickBooks. If you need to change the account QuickBooks put’s money into, follow these steps to update your bank info. You can also update your account and routing numbers if you changed accounts. or Your bank can call us to let us know you resolved the issue. Or Follow the steps involved in presenting a bank letter to fix this issue. |
| R11 | “Check Safekeeping Entry Return“ | Nothing is to be done on the user’s part. We’ll work to fix the issue. |
| R12 | “Branch Sold To Another DFI” Your current QuickBooks payment account info changed since your bank or branch was sold to another financial institution. | The user is supposed to update the bank info for QuickBooks Payments. Also, the user is suggested to add new routing and account numbers for the account QuickBooks deposits payments into. |
| R13 | “Bank Not Qualified to Participate” Your bank can’t participate in ACH or the routing number is incorrect | For this particular code, the user will have to Sign in to the Merchant Service Center. And carry out the steps to check your bank’s routing number is correct. Make any updates you need to. |
| R14 R15 | “Account Holder Deceased” The account holder has died (used in the event of a Representative Payee, Guardian, or trustee). | In case the account holder is deceased, please send Intuit a Death Certificate. According to the bank’s policy, the user might have to send a letter or change the bank account completely. Follow bank letter instructions discussed later. |
| R16 | “Account Frozen” Funds unavailable due to legal action or your bank. In this case, you can’t access your account. | For this issue, the user is suggested to work with the bank and follow the proper procedures to fix the account. In the meantime, if the user is having a new account that he/she wants to use, the steps to update the bank info should be followed. or Your bank can call us to let us know you resolved the issue. or Carry out the steps to present the bank letter. |
| R17 | “File Record Edit Criteria” Your bank rejected some portions of this item (identified in return addenda). | You do not need to do anything. We’ll try to fix this issue. |
| R20 | “Non-Transaction Account” Policies or regulations prohibit or limit ACH activity on your account. | Under this situation, the user needs to check the account you told QuickBooks to deposit payments into. It is important to ensure that it’s a checking account or some other transactional account. Most importantly, it can’t be a savings account. In general, savings accounts only permit a limited number of daily debits. If you need to change the account QuickBooks puts payments into, follow the steps to update your bank info. |
| R21 | “Invalid Company Identification“ | The NACHA handles these issues. You don’t need to do anything. |
| R22 | “Invalid Individual ID Number“ | The NACHA handles these issues. You don’t need to do anything. |
| R23 | Entry refused by your bank due to one of the following: * Minimum or exact amount not remitted * Account subject to litigation * Transaction results in an overpayment * Intuit’s bank not known by your bank * You didn’t authorize payment | To update your QuickBooks Payments info, follow the steps to update your bank info. or Your bank can call us to let us know you resolved the issue. or Steps involved in presenting a bank letter can be followed here. |
| R24 | “Duplicate Entry” The request appears to be a duplicate entry. | There is nothing to be done by the user. We’ll work to fix this issue. |
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Steps to submitting a bank letter
In case the user is required to submit a letter to Intuit from the bank, in order to fix the issue, then there are certain requirements. The letter should be clearly stating the reason the payment got rejected and also that the steps mentioned in the email were followed properly. Along with that, the user should ensure the below points to be present in the bank letter.
- A bank letterhead should be used for presenting the letter
- Also, the user should mention that the issue with the account was fixed and the account is open and available for both ACH debits and credits
- Moreover, the bank letter should include the case number or merchant account number, which is present in the email
- Not only this, but the letter should also have the bank account number and the routing number
- The user should mention a telephone number for a bank representative
- And also, the letter should be signed and dated by a bank representative
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Crux of this piece of information!
This piece of information is written with an intent to provide the most appropriate fix rejected ACH payments in QuickBooks Payments. In case the reader is still puzzled, then he/she can connect with our QuickBooks desktop support team of professionals right away. Grab a phone @ +1-844-539-0188 and get in touch with us, we are just a buzz away and waiting for your call. We assure the discussion would help you gaining answers to all your queries related fix rejected ACH payments in QuickBooks.
